Any apex gurus ?

[elmotheodd]

I'm trying to reset an apex and it has the controller but only getting a blank blue screen. Trying to factory reset I may call Neptune this evening before I do any suggestions?

 

[Shaunv]

Check the Neptune forums. Zombie is one of the gurus that is on this forum and the Neptune forum

 

[damontoy]

A very common problem. Mine lasted about 10 minutes and I had to send for a replacement

 

[Octopi]

I had same issue when trying to update it and failed. Had to reset it about twenty times before the screen came back on. Was just about to give up but kept trying out of frustration. It's been running great ever since so doesn't appear to have left long term issues.

 

[elmotheodd]

Octopi how old was your apex ? I've already do it a few times but I can't get it to update to the new software ... Still a blank blue screen

 

[elmotheodd]

Damontoy
Was the screen still lit up after it died

 

[Octopi]

Sorry - I just figured out how to auto-subscribe to threads I post on so your comment was lost. Hopefully by now this is resolved. If not, mine is about a year old - bought used so can't say exactly. The biggest issue I had is you absolutely have to have all connections be wired. It uses a pre-historic method of communicating and absolutely no WiFI can be involved in any part of the setup. This is difficult considering modern computers don't have ethernet ports. I have an old iMac that is wired so was able to finally get it updated successfully. As far as what removed the blue screen, I have no idea. It was pure repetition of reset device, reset device, reset device, etc etc etc. finally, it worked.

 

[Octopi]

...also, that was on my first day of owning an Apex. My excitement in owning one went from a 10 to a 0 real quick. What a horrible setup for updating hardware. I recommend never updating unless you have something critical that requires it. I will never update again if not absolutely required. I create software for a living and would never be able to keep a job if my solutions worked like that.

 

[elmotheodd]

Turns out base unit had issues swapped it out and bam everything works woohoo now to program it