Good Morning MASC Members Shawn and Sophia,
I don't normally respond to post good or bad because its your thoughts and everyone is entitled to express. The latest ones I feel the need to. As a local fish store owner of Aquamart I take great pride in the products we offer and how best to keep marine life. In Shawn's case I did cover 100% the cost of the other fish that he had lost while in his QT system as a good faith action. Obviously there was a misunderstanding on the 14 day guarantee. What I wanted to do for Shawn was to QT them 14 days at Aquamart before releasing them to Shawn's QT regiment. If the fish never leaves the store its easier to monitor its health and environment it is in. Once the marine life leaves we have no idea what conditions they will be placed in or even the amount of time until they are able to be place in a healthy system. It was need my intention to mislead Shawn and I hope the $100.00 plus in replacement fish supports this statement.
In regards to Sophie I want to share the email I had sent her after reading the email about her loss. Here it is:
Good evening Sophie,First I'm sorry to hear about the losses you have experienced. It's hard to loss one fish let alone 6. We would never sell a fish that was ill or showed signs of illness. That was why my staff directed you to the mandrin that you purchased. We do put all fish through a QT for 5 days and treat them if we see or they show signs of being ill. We encourage to further QT all fish before introducing them into any system. Since we don't know what type of environment they will be in once they leave the store we do not guarantee any live stock. This is information is posted throughout the store and printed on the sales receipt. Unfortunately there isn't a water test that shows bacteria or viruses in the water. If the mandrin you purchased had marine velvet we would have seen very simular losses within our invert system. I can tell you this system is very clean and we have had no losses in it. With that said, I would like to offer you a live stock credit of $50.00 to use towards rebuilding your tank. Please know that we want to help get your system back to the way it was prior to this issue. When you come to the store please ask for me so that I can assist you personally. Im responding to you via message since i wss not able to call you today. If you would like to discus this further I can call you tomorrow Thank you Jeff
In conclusion, Aquamart will continue to do our best to exceed our customer expectations without a shipping charge for purchases made at our store.
Thank you for your time,
Jeff