For anybody out of the loop, there is a mandatory recall on these heaters. Lucky me I had 2 of them. You're supposed to be able to take them back to Petco or Petsmart to exchange them for a heater of your choice or a refund.
I made the big mistake of going to Petco first to exchange mine and it was the most frustrating experience ever. I honestly don't know where they hire people to work at Petco. After standing around waiting and waiting a person finally comes and tells me that they've never heard of this and she called corporate and they don't know anything about this recall either. Bull**** because other people have exchanged theirs at different Petco's and a Petco employee posted that they got a recall notice.
Off to Petsmart where the employees all knew about the recall, apologized to us for having to deal with this and even let me get a higher wattage heater than the one I returned without a problem.
Ghetco will never see me again.
I made the big mistake of going to Petco first to exchange mine and it was the most frustrating experience ever. I honestly don't know where they hire people to work at Petco. After standing around waiting and waiting a person finally comes and tells me that they've never heard of this and she called corporate and they don't know anything about this recall either. Bull**** because other people have exchanged theirs at different Petco's and a Petco employee posted that they got a recall notice.
Off to Petsmart where the employees all knew about the recall, apologized to us for having to deal with this and even let me get a higher wattage heater than the one I returned without a problem.
Ghetco will never see me again.
I had three went to pets mart but they would not give refund only store credit.