After 3 Months I finally got the new tank!

[crisc]

How do you think it happened? Was the crate and shipping material sub par for that sized tank? Just curious, I have two on order with them now and delivery is in a few weeks.

 

[that0neguy1126]

No it was packed really nice. There was no damage to any of the shipping material. I think it slid, because the right, front, bottom corner looks like it smashed into something. Not sure how that created the crack on the top left side, maybe something fell on it, because the left side cover was also broken.

The tank itself looks great, just the crack from shipping.

 

[phillipj2]

Just got off the phone with tenecor. They are going to have the shipping company pick it up and send it back. Then see if they can replace the whole top and back panel. In my opinion they are going to have to build it from scratch based on what I see.

Sent from my HTC Incredible

Screw that make them make you a whole new tank. You don't want something that's being put back together when your paying premium price.it would be like buying a brand new car and it getting recked and them telling you they'll repair it.

 

[othercents]

Screw that make them make you a whole new tank. You don't want something that's being put back together when your paying premium price.it would be like buying a brand new car and it getting recked and them telling you they'll repair it.

I agree... there is no telling if there is some stress on the other pieces of acrylic. The company will need to warranty the tank for longer just in case there is an issue caused by shipping damage.