My tracking number never worked either. I had no idea where or when the package was being delivered. then about 4 days later my dog started barking looked out window and say ups man throw the package up 4 flights of stairs and bounced off my door. let me say i was madder than a midget with a yo-yo. I pulled box in side and it sounded like a bunch of broken glass, box was all crushed up. I tried to jump in jeep and find him could not so i waited unitl ups opend at 4pm went to them make them open box and to my suprise nothing broken it was the dimmers rattling around with the screws to mount them with sounds just like broken glass.